Tidio Evaluation 2023– Is it Worth it?

Tidio is a leading live chat platform using numerous fantastic functions for increasing sales through much better customer care.

In this evaluation, you’ll discover whatever you require to learn about Tidio, consisting of essential functions, strategies, and prices. By the end of this evaluation, you’ll have the ability to choose whether Tidio is the ideal live chat software application for your organization.

Tidio Live Chat Software Application Evaluation

Our Decision: Is Tidio Worth It?

Tidio is definitely worth it. It can be a great option for little and medium companies seeking to include robust live chat performance to their site. The platform is simple to utilize, with excellent combination choices, and has all the functions you anticipate to discover in a top quality live chat system.

Prices is competitive, beginning at $19 monthly after a 7-day trial. There is likewise a complimentary permanently prepare to evaluate and utilize the service without paying the regular monthly membership cost.

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Tidio Secret Includes

Tido emerges as a premier platform for little and medium companies to grow sales through impressive customer care.

In basic terms, Tidio is a live chat software application powered with chatbots and a ticketing system that assists companies use much better customer care to customers.

A top of the class live chat option.

Tidio - Customer Service Software
Tidio– Customer Support Software Application

The highlight of Tidio is its live chat software application. It has all the qualities you anticipate to discover in a top quality live chat option, consisting of live typing, canned actions, messages by means of e-mail, pre-chat studies, multilanguage and more.

For many users, the effective live chat option of Tidio is the primary factor for picking this over other comparable platforms.

Tidio - Custom Chat Page
Tidio– Custom-made Chat Page

Other functions of Tidio consist of the following:

Tight Combination with Shopify: Agents can sneak peek the shopping cart of the customer in real-time, inspect their order history and reply to their consumers much faster.

Automated chatbots: With a visual chat home builder and ready-made design templates, you can create and introduce your own chatbots to automate customer discussions.

Tidio Chatbots
Tidio Chatbots
Tidio Chatbot Designer
Tidio Chatbot Designer

Ticketing system: Comparable to other live chat software application, when a representative is not offered for chat, users can send their demand, and a ticket will be immediately produced. Representatives can later on react to the ticket by e-mail or chat.

Group assistance: For larger groups, Tidio has all the functions you require to designate the work to the ideal groups. You can develop groups, groups, and departments to guarantee that the chat demand or ticket will reach the ideal individual.

Tidio Team Support Features
Tidio Group Assistance Functions

Analytics: As anticipated, you have a number of reports at hand for evaluating chatbot efficiency, representative efficiency, leads, and other beneficial metrics you require to make data-driven choices.

Combinations with other chat systems: Tidio can effectively incorporate with Instagram, Messenger, and e-mail so that you can handle all your chats within a single platform.

Chat modification: When including the live chat widget on your site, you have a lot of modification choices to alter the colors, design, area, and habits of the chat widget.

Tidio LiveChat Widget
Tidio LiveChat Widget

Apps and platform combinations: Tidio has actually committed apps for all significant platforms (iOS, Android, PC, Mac) and ready-to-go combination choices for all popular platforms like WordPress, MailChimp, Zapier, and much more.

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Tidio Pros

Easy to utilize and easy to use: Among the primary benefits of Tidio is that from the minute you sign-up for a complimentary or paid strategy, the procedure is really simple to follow, and the user interface is easy to use.

Numerous onboarding wizards will assist you through the procedure, reducing the opportunities of forgetting something or getting lost in the menu choices.

Tidio Onboarding Wizard
Tidio Onboarding Wizard

Budget friendly prices: The regular monthly expense of live chat software application differs from $15 to $49. This is for the standard bundle provided by the various platforms. Tidio charges $19 monthly or $16 if you signup for the yearly strategy, which is economical and sensible for the functions you get.

Free, permanently strategy: Unlike other live chat suppliers, Tidio provides a free-forever strategy that includes 50 chat conversions, 100 chatbot discussions, a ticketing system, and more. The complimentary strategy is fantastic for small companies and screening how the platform works. No charge card is needed to sign up for the complimentary strategy.

Tidio Cons

Throughout our evaluation, we didn’t experience any significant problems. Whatever appeared to work as anticipated, and we might get the system up and running in minutes utilizing the ready-made combinations.

Investigating on the internet revelated some problems users are having with Tidio. Some examples consist of issues with incorporating with Hubspot, no combination with Twitter or WhatsApp, and some small problems with the notice sounds on the mobile app.

On the favorable side, in all cases, the Tidio assistance group reacted to the problems made by users and wanted to supply additional help.

Tidio Strategies and Prices

Tidio provides 3 paid strategies beginning at $19 monthly ($ 16 if you register for the yearly strategy). The Communicator strategy consists of endless live chat discussions, approximately 5 operators, and all the functions of the complimentary strategy.

The Communicator strategy appropriates for small companies and sites that wish to supply users with standard live chat performance.

For sites with rush hour, a a great deal of live chat demands, and the requirement for automated chatbots, they require to register for the Chatbots strategy, which costs $39 monthly.

For even bigger companies, the expense goes to $289 monthly, however you get complete functions bundle plus a devoted client success supervisor and much more advantages.

You can see in the table listed below the highlights of the Communicator and Chatbots plans.

Communicator Chatbots
$ 19/ month $ 39/ month
Live Chat– endless discussions Live Chat– endless discussions
As much as 5 operators As much as 5 operators
Ticketing system Ticketing system
Desktop & & Mobile Apps Desktop & & Mobile Apps
3rd celebration apps combination 3rd celebration apps combination
Visitors Information Visitors Information
JavaScript API JavaScript API
Chatbots– discussions with 40,000 users
35+ Chatbot design templates
Visual Chatbot Editor
Zapier combination

Tidio User Evaluations and Reviews

Tidio is extremely ranked in all significant software application evaluation platforms. As displayed in the table listed below, it gets leading rankings from countless users.

Platform Star Score No of Evaluations
G2 4.7/ 5 1323
Get App 4.8/ 5 354
TrustRadius 9.6/ 10 24
Shopify App Shop 4.7/ 5 1581
Capterra 4.8/ 5 354

A Few Of the most typical evaluations about Tidio are that it is simple to utilize, economical, and with abundant performance.
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Is Tidio Secure?

Yes, Tidio is utilizing finest practices to improve the security of the information and the messages exchanged through its live chat software application.

All connections are secured utilizing 256-bit SSL file encryption, and Tidio domains are HTTPS. The kept information is not shared straight with other suppliers or moved in between servers.

Consumer information, such as passwords or charge card information, is secured with one-way hash algorithms in their database, and their software application facilities is based upon extremely safe and secure AWS servers.

Tidio Alternatives

Great options to Tidio live chat consist of the following software application:

  • LiveChat– $20 monthly
  • LiveAgent– $15 monthly
  • SmartSupp– $15 monthly

You can read our evaluation of the finest live chat software application evaluation for more information.

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