SmartSupp is an all-in-one option for leveraging video recordings, live chat, and chatbot performance to transform more visitors into clients.
Created to help business with increasing conversions and sales chances, this chat-focused application assures a simple method to engage their target market.
In our journey to discover the finest live chat software application for sites, we have actually checked all the premier items in the market, and in this evaluation, we reveal the advantages and disadvantages of SmartSupp.
Our Decision: Is SmartSupp Worth It?
SmartSupp is an appealing tool for e-commerce shops and online brand names searching for a brand-new method to engage and transform their target market.
It quickly incorporates e-mail inboxes, Facebook Messenger, and live chat performance in one combined backend environment for salesmen and customer care reps.
It likewise has its own style tool readily available for producing automatic bots, which can assist business handle a broader series of client discussions.
Attempt SmartSupp Totally Free
SmartSupp Secret Includes
SmartSupp is an all-in-one option for providing customer care and engaging clients on your site.
It integrates live chat performance with bot development and a merged inbox, where staff member can track and react to discussions throughout Facebook Messenger, e-mail, and more.
With pre-built combinations currently readily available for different e-commerce shops and site contractors, such as WordPress, OpenCart, and PrestaShop, SmartSupp makes it simple to get your digital customer care technique up and running with very little effort.
You can either utilize a combination or copy a little bit of code directly into the HTML of your shop.
Here are a few of the main functions SmartSupp needs to provide:
The live chat performance readily available from SmartSupp permits company owner to include a tailored chat box or widget to any site in seconds.
You can customize the widget nevertheless you like, including your brand name colors and customized profiles for service agents.
Each representative can display their own name and photo when getting in touch with customers to keep that human touch.
There are alternatives for establishing status messages, altering the style of your widget, and even changing the look of the chat button on your site.
The widget can adjust to provide material in several languages, depending upon your target market, and can likewise be utilized to share files and other media.
You can set the system as much as send out automatic greetings to each client who shows up on your site, with pre-built contact kinds which permit you to gather important info about your audience.
You’ll have the ability to specify the operating hours for your groups and carry out settings for how the chat box ought to run when a representative isn’t readily available to provide a reaction.
For example, you can get all client queries sent out to your inbox immediately, then supply each client with an automated message letting them understand when somebody will be readily available.
Significantly, SmartSupp deals with all channels, consisting of smart devices, so your clients can still connect to you when they’re going shopping by means of mobile, and your representatives can examine messages anywhere.
In addition to offering business the tools they require to link their service representatives with clients in real-time, SmartSupp likewise makes it simple to develop bots that automate the client journey.
You can establish automation to provide immediate reactions to clients to typical concerns about shipping, shipment times, and other aspects.
Chatbots can be produced with particular triggers, guaranteeing you connect to your target market at the correct time to motivate a sale and get rid of cart desertion.
You’ll likewise have the ability to utilize your chatbots to provide upsell and cross-selling methods.
Your Chatbot can see which items a consumer takes a look at in real-time and utilize that info to provide customized ideas on what they may like to purchase.
The chatbots are incredibly simple to develop, thanks to pre-designed design templates on the SmartSupp control panel. You can access design templates for frequently asked question bots, eCommerce shopping guides, and more.
Plus, within your admin user interface, you’ll likewise have the ability to track crucial metrics associated with chatbot discussions, analyzing how frequently a discussion is intensified to a human and the number of concerns are dealt with solely by automated systems.
Among the most engaging features of SmartSupp is that it permits business to interact with their target market and gather important info about their getting journeys.
The toolkit consisted of within the platform provides magnate insights into whatever from which pages a consumer check outs to for how long they invest in a site.
Based upon the info gathered, business can develop client contact profiles, total with info about a user’s place, which gadgets they utilize to search for items, and how frequently they have actually connected to customer care reps.
It’s even possible to utilize fundamental and sophisticated visitor information at the minute through the visitor details panel on the control panel.
Business can tag discussions with info about previous conversations or utilize insights to figure out when a representative must follow up with a consumer.
You can likewise gather additional info about the user’s experience by establishing automated evaluation demands within the chat box.
This will guarantee clients can rapidly rank the service quality at the end of each conversation utilizing a vibrant scale.
Along with real-time and historic insights, business can likewise benefit from a video and audio recording service constructed into the SmartSupp app.
Visitor session recordings supply insights into a consumer’s previous discussions with the business to assist representatives provide a more customized level of service.
They can likewise be utilized for training and compliance functions.
The video recordings readily available on SmartSupp capture info about your discussion with clients and insights into what each client was doing on your site.
This suggests you can utilize the recordings to find concerns or bugs on a website that may be destructive client experience.
Users can likewise utilize video recordings to figure out where they may be losing out on sales by highlighting when a consumer leaves their cart.
The video recording function is incredibly simple to utilize, permitting users to fast-forward and rewind through every action of the purchaser’s shopping experience at their chosen rate.
You can avoid previous lack of exercise points and figure out possible discomfort points with ease. The session recordings even immediately spot when visitors go idle.
Plus, through the recordings, you can access important info about the number of sessions a visitor has actually had with other staff member, which pages they have actually gone to on your site, and even where your clients are going to from.
Analytics and Reports
Among the functions that actually assists SmartSupp to stand apart compared to other chatbots and live chat tools is its reporting control panel.
Within your account, you can click the “Analytics” tab to track important info about practically every interaction on your site.
Magnate can keep an eye on the variety of brand-new discussions they have with clients daily through live chat, in addition to the number of clients their representatives are reacting to.
The evaluations area provides you a behind-the-scenes take a look at the typical customer care score you’re getting. Plus, there are tools for tracking typical action time and specific representative efficiency too.
The visual reporting tools make it basic to monitor your general interactions and efficiency according to particular period. You can likewise export reports to show stakeholders in your organization whenever you like.
Work Environment Management
As pointed out above, the work environment and group management tools readily available on SmartSupp leave something to be preferred.
While there are a handful of tools for establishing representative profiles and handling schedules, you’re restricted in the variety of methods you can engage your representatives.
The very best function of SmartSupp for work environment management is the capability to divide your representatives into particular groups based upon their abilities or focus locations.
For example, you can establish various groups for tech assistance, sales, and marketing groups. This makes it simpler to path discussions immediately to the proper representative at any provided time utilizing automation.
Significantly, each representative can likewise manage their own profile, including particular information about their task title, which language they wish to handle their control panel in, and their e-mail address.
Nevertheless, there aren’t numerous alternatives readily available for representatives to monitor their own efficiency or rapidly move discussions to other representatives when essential.
In General, SmartSupp is a reliable tool for customer care and sales. It makes it simple to track discussions in one location and find out more about the client journey.
Furthermore, thanks to its basic control panel, discovering how to utilize this tool does not take much time or effort.
A few of the most significant pros of SmartSupp consist of the following:
- Easy combinations: SmartSupp can rapidly and quickly incorporate with a series of tools, from e-commerce site contractors to HTML website contractors, Facebook Messenger, and e-mail inboxes. Nevertheless, it does not have combinations readily available for video conferencing tools, telephone systems services, or different social networks channels.
- Personalization: The personalized live chat widget readily available from SmartSupp is simple to utilize and appealing. You can customize whatever from the color of the widget to the button clients click to get in touch with representatives and even automated messages.
- Insights and reports: The analytics and insights readily available from SmartSupp are exceptional. Magnate can track whatever from which pages a consumer check outs when utilizing an online shop to for how long they invest talking with representatives. It’s even possible to keep an eye on client complete satisfaction with automated evaluations at the end of each discussion.
- Chatbots: SmartSupp has its own practical chatbot contractor, total with design templates to assist companies get automated self-service services up and running as rapidly as possible. The automated bots have their own analytics area, so you can track how frequently each bot deals with a problem or passes a discussion to a human.
- Ease of usage: SmartSupp is incredibly simple to utilize, with a hassle-free back-end user interface and a wonderful mobile app staff member can utilize on the go. The tools take extremely little time to establish, and there’s a lot of assistance readily available when you initially develop an account.
- Video recordings: The video recordings function is a special element of the SmartSupp option you will not discover on the majority of alternative platforms. It makes it simple to keep an eye on every part of the client journey and determine discomfort points or possible concerns on your site.
Although the advantages of SmartSupp will normally exceed the negatives for the majority of business, there are some small concerns you may experience when utilizing this service.
Here are the primary drawbacks I came across when utilizing this tool:
- Restricted combinations: SmartSupp does not get in touch with rather as numerous interaction tools as some other alternative items on the marketplace. You will not have the ability to quickly link your option with telephone systems apps, external video conferencing tools, and social channels.
- Group engagement: While there are tools for establishing client representative profiles and groups, SmartSupp does not have a great deal of tools readily available for group engagement. It’s not as basic to move discussions in between representatives as you may believe, and there aren’t any alternatives for representatives to collaborate in group discussions.
- Restricted complimentary strategy: Although the complimentary intend on SmartSupp might be interesting budget-conscious companies, it just includes a 14-day discussion history and will just permit one representative to have up to 100 discussions each month.
SmartSupp Strategies and Prices
SmartSupp uses 3 premium strategies, in addition to a “permanently complimentary” plan for company owner. You can select to bet your strategy either on a month-to-month basis or with a yearly membership.
Selecting the yearly membership will conserve you around 20% on the rate of the software application.
The complimentary strategy is perfect for evaluating the functions of SmartSupp, with assistance for live chat, 1 representative, and as much as 100 discussions each month.
You can likewise utilize a 14-day discussion history. Nevertheless, you can’t incorporate e-mail, Facebook Messenger, and other tools.
The paid strategies consist of the following:
Requirement: $ 25.50 month-to-month for as much as 3 representatives, limitless discussions, and 1 year of discussion history.
You can likewise develop limitless chatbots (for as much as 100 discussions), incorporate e-mail and Facebook Messenger, and engage visitors with 5 automated messages.
The Basic strategy likewise consists of fundamental data and 10k video recordings each month.
Pro: $60 month-to-month for all the Requirement strategy functions, plus 3 years of discussion history, 500 chatbot discussions, 10 automated messages, and 50k video recordings every month.
You’ll likewise get REST API gain access to, information exports, extensive group statistics and routing abilities, and advanced personalization functions.
Ultimate: Customized rates for all the functions of Pro, plus customized limitations, customized representative numbers, AI conversational chatbots, committed client success assistance, and payments by means of wire transfer.
How Does SmartSupp Compare To Other Chat Software application?
SmartSupp Vs LiveChat
LiveChat uses a lot of the very same functions as SmartSupp, consisting of a merged inbox for customer care, inbuilt analytics, and the capability to develop your own chatbots.
Nevertheless, LiveChat incorporates with a broader series of platforms and channels to interact with your audience throughout SMS, social networks, and other tools.
LiveChat likewise has much better tools for handling groups, consisting of services to assist you forecast the number of employee you require to be dealing with at any provided time.
Nevertheless, it can be rather costly to utilize if you have a great deal of representatives.
SmartSupp Vs Tidio
Like SmartSupp and LiveChat, Tidio likewise offers magnate a method to combine several interaction channels in an easy inbox.
You can track discussions throughout different social networks and messaging apps with Tidio. Plus, the option has its own integrated e-mail marketing service, with e-mail recognition and automated e-mail projects.
Tidio permits you to develop your own chatbots, like SmartSupp; nevertheless, no video recording function is consisted of for tracking your clients’ getting journeys.
The option can likewise be a little bit more complicated to utilize if you’re leveraging APIs together with combinations. Tidio is likewise a little bit more costly, as it’s priced each month, per representative.
SmartSupp Vs JivoChat
JivoChat is a popular omnichannel interaction platform that supports a series of channels you will not have the ability to gain access to with SmartSupp.
In addition to having the ability to utilize messaging and live chat with JivoChat, magnate can likewise benefit from telephone systems connections and video conferencing tools.
SmartSupp does have more insights readily available than JivoChat, thanks to its video tape-recording service, nevertheless JivoChat has its own tools for tracking and handling the client journey.
On the other hand, JivoChat does not offer users as numerous alternatives for producing automatic reactions or proactively appealing visitors on a site.
SmartSupp User Evaluations and Reviews
SmartSupp is extremely ranked on significant evaluation platforms. The variety of SmartSupp evaluations is similar with LiveChat, Tidio, and other popular live chat software application.
|Platform||Star Score||No of Evaluations|
|Get App||4.7/ 5||309|