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Billtrust under CEO Grant Halloran is strengthening its presence in Europe and embedding advanced artificial intelligence features into its receivables platform, aiming to optimise customer workflows and expand internationally.<\/p>\n<\/div>\n
Billtrust is doubling down on two priorities under chief executive Grant Halloran: expanding further across Europe and embedding more artificial intelligence into its accounts receivable platform, as the company tries to make its software more useful for customers with lean internal technology teams. Halloran, who took over in December after leading financial planning software group Planful, said Billtrust is trying to meet users where they are and guide them towards AI in a way that feels reliable rather than experimental.<\/p>\n
The company\u2019s pitch rests on a growing set of AI functions designed to take friction out of receivables work. According to Billtrust, its tools use anonymised behavioural data drawn from millions of buyers and roughly $1 trillion in transactions to improve recommendations and recognise patterns. The company has also highlighted features such as Agentic Email, which sorts inboxes and generates summaries and replies, alongside a multi-agent model in which specialised AI systems coordinate across financial workflows. Billtrust said in May that it had introduced a multi-agent architecture and an AI assistant called Autopilot at its annual conference.<\/p>\n
Halloran said the next phase goes beyond simple task automation. Billtrust is looking at AI that can manage communications between buyers and suppliers, offer voice and chat interfaces, and eventually operate within preset boundaries with limited human intervention. That ambition fits a broader push in accounts receivable software, where suppliers want lower card costs and buyers seek flexibility, creating a highly data-driven balancing act around payment acceptance and customer experience.<\/p>\n
Europe is also becoming more important to the business. Billtrust, which is based in Nashville but still derives most of its revenue from the US, is targeting multinational customers that want a more complete European rollout. The company acquired Dutch order-to-cash specialist Order2Cash in 2022 to strengthen its international reach and e-invoicing capabilities, and it now says it serves more than 2,600 customers. Billtrust has said its platform handles about $1 trillion in annual invoice volume, while a company-commissioned study claimed AI use in receivables reduced days sales outstanding for nearly all surveyed finance leaders.<\/p>\n
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