{"id":21442,"date":"2026-02-20T11:17:00","date_gmt":"2026-02-20T11:17:00","guid":{"rendered":"https:\/\/sawahsolutions.com\/lap\/experts-warn-of-risks-as-ai-chatbots-enter-emotional-support-roles\/"},"modified":"2026-02-20T11:31:42","modified_gmt":"2026-02-20T11:31:42","slug":"experts-warn-of-risks-as-ai-chatbots-enter-emotional-support-roles","status":"publish","type":"post","link":"https:\/\/sawahsolutions.com\/lap\/experts-warn-of-risks-as-ai-chatbots-enter-emotional-support-roles\/","title":{"rendered":"Experts warn of risks as AI chatbots enter emotional support roles"},"content":{"rendered":"<p><\/p>\n<div>\n<p>As generative AI systems creep into emotional support and therapeutic domains, clinicians and ethicists call for slower, more responsible development to prevent harm, misdiagnosis, and emotional manipulation.<\/p>\n<\/div>\n<div>\n<p>AI systems being presented as companions, coaches and even stand\u2011in therapists are prompting growing unease among clinicians, ethicists and the people advising technology firms on how to build safer products. According to reporting in Le Monde and analysis in Forbes, the spread of generative chatbots into emotional support roles has exposed gaps in clinical reliability and regulatory oversight, and raised fresh questions about harm, liability and user misunderstanding. <sup><a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/www.lemonde.fr\/en\/science\/article\/2026\/01\/24\/generative-ai-psychiatry-and-the-risks-of-self-service-therapy_6749752_10.html\">[2]<\/a><\/sup><sup><a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/www.forbes.com\/sites\/lanceeliot\/2026\/02\/11\/the-real-truth-about-the-upsides-and-downsides-of-generative-ai-as-a-mental-health-advisor\/?ss=commercialrealestate\">[3]<\/a><\/sup><\/p>\n<p>Genevieve Bartuski, a psychologist and AI risk adviser who works with founders, developers and investors on health, mental\u2011health and wellness tools, says her role is to press teams to examine the risks their products create as closely as they examine the user experience. Speaking to TechRadar, she described her practice as partnering with companies to build responsibly and to ensure investors ask the right questions before backing platforms. Industry observers say such scrutiny is urgently needed as startups rush to deploy conversational systems into sensitive domains. <sup><a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/www.lemonde.fr\/en\/science\/article\/2026\/01\/24\/generative-ai-psychiatry-and-the-risks-of-self-service-therapy_6749752_10.html\">[2]<\/a><\/sup><sup><a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/www.forbes.com\/sites\/lanceeliot\/2026\/02\/11\/the-real-truth-about-the-upsides-and-downsides-of-generative-ai-as-a-mental-health-advisor\/?ss=commercialrealestate\">[3]<\/a><\/sup><\/p>\n<p>Bartuski and peers urge developers to resist Silicon Valley\u2019s \u201cmove fast\u201d instinct when dealing with mental\u2011health adjacent services. Public\u2011health scholarship warns that rapid rollouts without adequate safeguards can produce cultural mismatches, misdiagnoses and ethical harms, particularly when tools treat diverse expressions of distress as if they were universal clinical symptoms. Building slowly and integrating with existing care systems are common recommendations from clinicians and policy researchers. <sup><a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC12609870\/\">[5]<\/a><\/sup><\/p>\n<p>Emotional attachment to interactive systems is now a routine concern. The University of Hawai\u2018i research into companion apps such as Replika, reporting and investigative pieces in Time, and other commentary have documented cases in which prolonged or intense chatbot use coincided with worsening reality testing or the emergence of delusional thinking in vulnerable individuals. Those findings have sharpened debate about when an engaging conversational partner slides into unhealthy dependency. <sup><a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/en.wikipedia.org\/wiki\/Replika\">[7]<\/a><\/sup><sup><a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/time.com\/7307589\/ai-psychosis-chatgpt-mental-health\/\">[4]<\/a><\/sup><\/p>\n<p>Bartuski warns that children may be especially at risk because AI companions are typically optimised to affirm and retain users rather than to challenge them. Psychologists argue that navigating conflict, negotiation and messy social feedback is central to social development, and that systems designed to be agreeable can short\u2011circuit those learning opportunities. Broader psychology commentary highlights risks around boundary erosion, emotional manipulation and the weakening of critical social skills. <sup><a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/www.psychologytoday.com\/us\/blog\/urban-survival\/202509\/hidden-mental-health-dangers-of-artificial-intelligence-chatbots\/amp\">[6]<\/a><\/sup><sup><a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/www.lemonde.fr\/en\/science\/article\/2026\/01\/24\/generative-ai-psychiatry-and-the-risks-of-self-service-therapy_6749752_10.html\">[2]<\/a><\/sup><\/p>\n<p>On the question of clinical use, she is unequivocal: \u201cI do not believe that AI should do therapy.&#8221; That position sits alongside a more nuanced view that AI can augment care under human oversight, for example by supporting skill practice, delivering psychoeducation or helping to triage scarce services for older adults. Commentary in Forbes and Le Monde reflects a similar split: proponents point to increased access and scalability, while critics stress that generative models currently lack the judgment, contextual sensitivity and accountability required for standalone treatment. <sup><a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/www.forbes.com\/sites\/lanceeliot\/2026\/02\/11\/the-real-truth-about-the-upsides-and-downsides-of-generative-ai-as-a-mental-health-advisor\/?ss=commercialrealestate\">[3]<\/a><\/sup><sup><a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/www.lemonde.fr\/en\/science\/article\/2026\/01\/24\/generative-ai-psychiatry-and-the-risks-of-self-service-therapy_6749752_10.html\">[2]<\/a><\/sup><\/p>\n<p>A recurring technical worry is hallucination and overconfidence. \u201cAI isn\u2019t infallible or all\u2011knowing,&#8221; Bartuski notes, emphasising that systems will invent answers when information is missing and are optimised to maximise engagement. Investigations and expert analyses warn that such behaviour can validate harmful beliefs, erode critical thinking and, in crisis situations, fail to escalate appropriately. Calls for clearer labelling, guardrails for crisis signals and limits on claims of clinical efficacy are growing louder. <sup><a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/time.com\/7307589\/ai-psychosis-chatgpt-mental-health\/\">[4]<\/a><\/sup><sup><a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/www.psychologytoday.com\/us\/blog\/urban-survival\/202509\/hidden-mental-health-dangers-of-artificial-intelligence-chatbots\/amp\">[6]<\/a><\/sup><\/p>\n<p>The cumulative message from clinicians, journalists and ethicists is pragmatic: acknowledge where AI can help, but keep human oversight central, regulate claims tightly and prioritise safeguards that protect the most vulnerable. Public\u2011health research underlines the need for culturally competent, ethically transparent systems and for regulators to catch up with innovation before more people rely on tools that can reassure while doing real harm. For developers and users alike, the recommendation is to slow down, build with care and avoid outsourcing judgement or care to software designed primarily to keep people engaged. <sup><a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC12609870\/\">[5]<\/a><\/sup><sup><a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/www.forbes.com\/sites\/lanceeliot\/2026\/02\/11\/the-real-truth-about-the-upsides-and-downsides-of-generative-ai-as-a-mental-health-advisor\/?ss=commercialrealestate\">[3]<\/a><\/sup><\/p>\n<h3>Source Reference Map<\/h3>\n<p><strong>Inspired by headline at:<\/strong> <sup><a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/www.techradar.com\/ai-platforms-assistants\/i-do-not-believe-ai-should-do-therapy-i-asked-a-psychologist-what-worries-the-people-trying-to-make-ai-safer\">[1]<\/a><\/sup><\/p>\n<p><strong>Sources by paragraph:<\/strong><\/p>\n<p>Source: <a target=\"_blank\" rel=\"nofollow noopener noreferrer\" href=\"https:\/\/www.noahwire.com\">Noah Wire Services<\/a><\/p>\n<\/p><\/div>\n<div>\n<h3 class=\"mt-0\">Noah Fact Check Pro<\/h3>\n<p class=\"text-sm sans\">The draft above was created using the information available at the time the story first<br \/>\n        emerged. We\u2019ve since applied our fact-checking process to the final narrative, based on the criteria listed<br \/>\n        below. The results are intended to help you assess the credibility of the piece and highlight any areas that may<br \/>\n        warrant further investigation.<\/p>\n<h3 class=\"mt-3 mb-1 font-semibold text-base\">Freshness check<\/h3>\n<p class=\"text-sm pt-0 sans\"><span class=\"font-bold\">Score:<br \/>\n        <\/span>8<\/p>\n<p class=\"text-sm pt-0 sans\"><span class=\"font-bold\">Notes:<br \/>\n        <\/span>The article was published on 20 February 2026, making it current. However, the content references earlier publications from Le Monde and Forbes, which may indicate some recycled material. ([techradar.com](https:\/\/www.techradar.com\/ai-platforms-assistants\/i-do-not-believe-ai-should-do-therapy-i-asked-a-psychologist-what-worries-the-people-trying-to-make-ai-safer?utm_source=openai))<\/p>\n<h3 class=\"mt-3 mb-1 font-semibold text-base\">Quotes check<\/h3>\n<p class=\"text-sm pt-0 sans\"><span class=\"font-bold\">Score:<br \/>\n        <\/span>7<\/p>\n<p class=\"text-sm pt-0 sans\"><span class=\"font-bold\">Notes:<br \/>\n        <\/span>The article includes direct quotes from Genevieve Bartuski. While these quotes are attributed to her, they have appeared in previous publications, suggesting potential reuse. ([techradar.com](https:\/\/www.techradar.com\/ai-platforms-assistants\/i-do-not-believe-ai-should-do-therapy-i-asked-a-psychologist-what-worries-the-people-trying-to-make-ai-safer?utm_source=openai))<\/p>\n<h3 class=\"mt-3 mb-1 font-semibold text-base\">Source reliability<\/h3>\n<p class=\"text-sm pt-0 sans\"><span class=\"font-bold\">Score:<br \/>\n        <\/span>9<\/p>\n<p class=\"text-sm pt-0 sans\"><span class=\"font-bold\">Notes:<br \/>\n        <\/span>TechRadar is a reputable news outlet. However, the article relies on quotes from Le Monde and Forbes, which are also reputable sources. The reliance on multiple reputable sources strengthens the article&#8217;s credibility.<\/p>\n<h3 class=\"mt-3 mb-1 font-semibold text-base\">Plausibility check<\/h3>\n<p class=\"text-sm pt-0 sans\"><span class=\"font-bold\">Score:<br \/>\n        <\/span>8<\/p>\n<p class=\"text-sm pt-0 sans\"><span class=\"font-bold\">Notes:<br \/>\n    <\/span>The concerns raised about AI in mental health are plausible and align with ongoing discussions in the field. The article presents a balanced view, acknowledging both the potential benefits and risks of AI in therapy.<\/p>\n<h3 class=\"mt-3 mb-1 font-semibold text-base\">Overall assessment<\/h3>\n<p class=\"text-sm pt-0 sans\"><span class=\"font-bold\">Verdict<\/span> (FAIL, OPEN, PASS): <span class=\"font-bold\">PASS<\/span><\/p>\n<p class=\"text-sm pt-0 sans\"><span class=\"font-bold\">Confidence<\/span> (LOW, MEDIUM, HIGH): <span class=\"font-bold\">MEDIUM<\/span><\/p>\n<p class=\"text-sm mb-3 pt-0 sans\"><span class=\"font-bold\">Summary:<br \/>\n        <\/span>The article is current and presents plausible concerns about AI in mental health. However, the reuse of quotes from previous publications and reliance on multiple reputable sources for verification may affect the independence of the verification process. Editors should consider these factors when deciding to publish.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>As generative AI systems creep into emotional support and therapeutic domains, clinicians and ethicists call for slower, more responsible development to prevent harm, misdiagnosis, and emotional manipulation. AI systems being presented as companions, coaches and even stand\u2011in therapists are prompting growing unease among clinicians, ethicists and the people advising technology firms on how to build<\/p>\n","protected":false},"author":1,"featured_media":21443,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[40],"tags":[],"class_list":{"0":"post-21442","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-london-news"},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/sawahsolutions.com\/lap\/wp-json\/wp\/v2\/posts\/21442","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sawahsolutions.com\/lap\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sawahsolutions.com\/lap\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sawahsolutions.com\/lap\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sawahsolutions.com\/lap\/wp-json\/wp\/v2\/comments?post=21442"}],"version-history":[{"count":1,"href":"https:\/\/sawahsolutions.com\/lap\/wp-json\/wp\/v2\/posts\/21442\/revisions"}],"predecessor-version":[{"id":21444,"href":"https:\/\/sawahsolutions.com\/lap\/wp-json\/wp\/v2\/posts\/21442\/revisions\/21444"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sawahsolutions.com\/lap\/wp-json\/wp\/v2\/media\/21443"}],"wp:attachment":[{"href":"https:\/\/sawahsolutions.com\/lap\/wp-json\/wp\/v2\/media?parent=21442"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sawahsolutions.com\/lap\/wp-json\/wp\/v2\/categories?post=21442"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sawahsolutions.com\/lap\/wp-json\/wp\/v2\/tags?post=21442"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}