The rise of AI-powered virtual agents is transforming customer service by enabling smarter, faster, and more personalised interactions while reducing operational costs and enhancing scalability for businesses worldwide. For decades, call centers have served as the backbone of customer service, providing technical support, billing assistance, and product information across various…

Crexendo partners with OneReach.ai to embed advanced AI agents into its platform, driving revenue expansion and enhancing customer engagement amidst robust financial performance in 2024. Crexendo, Inc., a player in the cloud telecommunications sector focusing on unified communication solutions, has significantly enhanced its platform by integrating artificial intelligence capabilities from…

Skyvia has introduced its MCP Server, a no-code service that allows AI assistants to securely connect with live business data across platforms such as Salesforce, Google Sheets, and SQL databases, enabling real-time insights and actions within enterprise systems. Skyvia has unveiled its MCP Server, a service designed to enable AI…

Wildix introduces the industry’s first fully embedded, modular agentic AI layer within UCaaS platforms, enabling real-time communication automation across multiple channels and transforming customer experience and team collaboration. Agentic AI is rapidly transforming the landscape of unified communications as a service (UCaaS), integrating automation and autonomous decision-making to enhance customer…

Microsoft’s October 2025 Defender update introduces new AI-driven features and integrations, enhancing threat detection, response capabilities, and operational efficiency amid escalating digital security challenges. Microsoft’s October 2025 Microsoft Defender monthly update showcases a range of significant advancements across its security products, pointing to the company’s continued commitment to enhancing security…

Magnite Inc. unveils significant enhancements to its ClearLine platform, integrating AI and automation to improve inventory curation in a rapidly evolving digital advertising landscape, while navigating financial uncertainties. Magnite Inc., a leading supply-side platform (SSP) in the online advertising sector, has announced significant enhancements to its ClearLine platform aimed at…

In 2025, AI is transforming PR and marketing with real-time media monitoring, hyper-personalised campaigns, and automated content creation, enabling brands to build trust and demonstrate measurable impact amidst a rapidly evolving digital landscape. The rapid evolution of artificial intelligence (AI) is reshaping the landscape of public relations (PR) and marketing…

LiveRamp unveils a new suite of AI-powered tools, including agentic orchestration and segmenting features, to revolutionise data collaboration and decision-making in marketing campaigns. LiveRamp (NYSE: RAMP) has unveiled a suite of new AI-powered tools designed to empower marketers through enhanced data collaboration and autonomous AI capabilities. This latest development positions…

Microsoft has unveiled its new open-source Agent Framework, combining previous AI tools with innovative features like graph-based workflows and human-in-the-loop support to streamline the creation of sophisticated multi-agent AI systems across enterprise and experimental applications. Microsoft has unveiled the Microsoft Agent Framework, an open-source software development kit (SDK) designed to…

Automotive dealerships in the U.S. are set for a radical transformation as AI integrates into every facet of their operations, promising faster deals, personalised customer experiences, and enhanced profitability over the next three years. Ramsey Theory Group’s CEO Dan Herbatschek has outlined a transformative vision for artificial intelligence (AI) in…

Microsoft’s AppSource marketplace expands with cutting-edge applications and consulting services in September 2025, featuring AI-driven compliance tools, digital twins, and regional industry solutions aimed at boosting productivity and operational efficiency across sectors. Microsoft’s AppSource marketplace continues to expand its offering with a fresh batch of innovative applications and consulting services…

Td Synnex launches PartnerFirst, a streamlined digital portal integrating hardware, cloud solutions, and services to enhance partner experience and drive rapid business growth through AI-powered insights and personalised support, with plans for global expansion. TD SYNNEX has launched PartnerFirst, a unified digital portal designed to enhance the partner experience by…